5-Star Support
Good Customer Service goes a long Way
5-Star Support
Good Customer Service goes a long Way
Brim removes the headaches that can come from managing an EV charger network
Brim removes the headaches that can come from managing an EV charger network
5-Star Support
Good Customer Service goes a long Way
Brim removes the headaches that can come from managing an EV charger network
Better NHBC Scores
Better NHBC Scores
Better NHBC Scores
As a completely unique service, Brim's specialist onboarding call centre help users when they first move in, and support our clients' NHBC Scores
As a completely unique service, Brim's specialist onboarding call centre help users when they first move in, and support our clients' NHBC Scores
Support
Supporting Homeowners
Supporting Homeowners
We understand not everyone feels confident with tech. That’s why our dedicated support team is available 24/7 to answer any questions about your Brim Electric Vehicle Charger (EVC)—big or small.
We support your clients. Every new Brim EVC owner gets a personal onboarding call two weeks after move-in to ensure everything’s running smoothly.
Support Starts
with Real People
24h UK Customer Support
Not everyone is tech-savvy and our UK based customer support is on hand when EV users find things confusing.
In App Chat
Chat support offers quick and immediate answers and a direct contact to a human support team.
On the Road Brim Engineers
Brims in-house engineering team is available onsite or on the phone to offer technical support.
Support Starts with Real People
24h UK Customer Support
Not everyone is tech-savvy and our UK based customer support is on hand when EV users find things confusing.
In App Chat
Chat support offers quick and immediate answers and a direct contact to a human support team.
On the Road Brim Engineers
Brims in-house engineering team is available onsite or on the phone to offer technical support.
What does the flashing light mean?
Is your charger flashing green, yellow or red? Watch these animations to see what it means. Further detailed explanations are in the FAQs below.
Connected & Online
Green (1 second), 3 seconds off
The charger is both connected to the internet, and connected to our system.
Disconnected / Offline
GREEN (1 second), YELLOW (1 Second), 3 seconds off
The charger is either offline, or disconnected from our system. This may be a temporary issue.
Tamper Boundary Activated
Solid yellow light
The charger may not be properly closed, possibly due to an installation error. Please contact Customer Support
Over/Under Voltage
Yellow (2 seconds), red (1/2 second), 3 seconds off
The charger is either receiving insufficient power, or receiving too much power. Please contact Customer Support.
What does the flashing light mean?
Is your charger flashing green, yellow or red? Watch these animations to see what it means.
Further detailed explanations are in the FAQs below.
Is your charger flashing green, yellow or red? Watch these animations to see what it means. Further detailed explanations are in the FAQs below.
Connected & Online
Green (1 second), 3 seconds off
The charger is both connected to the internet, and connected to our system.
Disconnected / Offline
GREEN (1 second), YELLOW (1 Second), 3 seconds off
GREEN (1 second), YELLOW (1 Second), 3 seconds off
The charger is either offline, or disconnected from our system. This may be a temporary issue.
Tamper Boundary Activated
Tamper Boundary Activated
Solid yellow light
The charger may not be properly closed, possibly due to an installation error. Please contact Customer Support
The charger may not be properly closed, possibly due to an installation error. Please contact Customer Support.
Over/Under Voltage
Over/Under
Voltage
Yellow (2 seconds), red (1/2 second), 3 seconds off
Yellow (2 seconds), red (1/2 second), 3 seconds off
The charger is either receiving insufficient power, or receiving too much power. Please contact Customer Support
The charger is either receiving insufficient power, or receiving too much power. Please contact Customer Support.
FAQs
FAQs
What to do if my charger isn't working?
What to do if my charger isn't working?
What to do if my charger isn't working?
What does the flashing light on the charger mean?
What does the flashing light on the charger mean?
What does the flashing light on the charger mean?
How do I set up my charger?
How do I set up my charger?
How do I set up my charger?
How do I reset my charger?
How do I reset my charger?
How do I reset my charger?
What is the difference between a Wi-Fi and 4G charger?
What is the difference between a Wi-Fi and 4G charger?
What is the difference between a Wi-Fi and 4G charger?
How do I know if I have a Wi-Fi or 4G charger?
How do I know if I have a Wi-Fi or 4G charger?
How do I know if I have a Wi-Fi or 4G charger?
My charger is offline, what do I do?
My charger is offline, what do I do?
My charger is offline, what do I do?
How can I track my charging sessions and energy usage?
How can I track my charging sessions and energy usage?
How can I track my charging sessions and energy usage?
What warranty do Brim chargers come with?
What warranty do Brim chargers come with?
What warranty do Brim chargers come with?
Proudly supported by
plugmein@fulltothebrim.com
@ 2025 Brim Chargers Ltd, 43 Swan Street, West Malling, Kent, ME19 6HF.
Registered in England 12436511. VAT 387 357 744
Proudly supported by
plugmein@fulltothebrim.com
@ 2025 Brim Chargers Ltd, 43 Swan Street, West Malling, Kent, ME19 6HF.
Registered in England 12436511. VAT 387 357 744
Proudly supported by
plugmein@fulltothebrim.com
@ 2025 Brim Chargers Ltd, 43 Swan Street, West Malling, Kent, ME19 6HF.
Registered in England 12436511. VAT 387 357 744